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Information

OPENING HOURS 

Daily from 9:00 am to 8:00 pm  

DAILY ENTRANCE       

Use of the indoor Pool, Sauna, Vitality Pool, Steam Room, Gym Area are completely free for Hotel guests. Non hotel guests should book their entrance and check availability at the Reception desk.

ARRIVAL TIME

You are encouraged to arrive 45 minutes  prior to your appointment in order to change, relax and enjoy the facilities at The Spa.  Please be advised that late arrivals will result in a reduction of treatment time. 

We would like to invite hotel guests to arrive at the Spa wearing the robe and slippers provided in their Hotel room, and would advise that valuables are left in the safe in your room.

SPA TREATMENTS

A full range of specialised ESPA treatments are available and include use of The Spa facilities including the Thermal Suite and Relaxation areas.

A minimum booking of one hour treatment time is required for non-hotel guest,  guaranteed with a credit card. 

GIFT CERTIFICATES

Beautifully presented L’Andana Spa gift vouchers are the perfect present for any occasion.  For your convenience Gift certificates may also be ordered by telephone. 

SCHEDULING AN APPOINTMENT

To schedule an appointment for the perfect treatment, please speak with our specialist Spa reception team who will guide you to the right choice.  Hotel guests can dial 713 on your room telephone. From outside the Hotel please call +39 0564 944 800 asking for the spa.

To ensure your preferred time and service is available we recommend advanced booking.

The minimum age of 16 is required for access and treatments in The Spa.

CANCELLATION POLICY

Please allow 24 hours notice for cancellation or rescheduling of treatments to avoid a 50% charge.  Cancellations within 12 hours of the appointment time will incur a 100% charge (a credit card will be required to secure all bookings).

SPA ETIQUETTE

Our Spa environment is one of tranquillity and relaxation.  Please respect other guest’s rights to privacy and serenity and do not use mobile phones or pagers within the Spa.  Smoking is prohibited throughout the Spa.  

HOMECARE

To continue your Spa experience at home, all products used in our treatments are available from the Spa Reception.

HEALTH CONDITIONS AND PREGNANCY

Please advise us of any health conditions, allergies or injuries that could affect your treatment or use of the Spa facilities. During pregnancy, our Spa will propose you some special treatments. From the 4th month of pregnancy only.

LOSS OR DAMAGE

We regret that we cannot be responsible for any loss or damage to personal articles and valuables during your visit to the spa.